Multilingual Care

Miscommunication in healthcare due to poor English skills can lead to misunderstanding and misinterpretation of instructions given by providers. The ability to communicate effectively is critical in all aspects of medical care. The impact that language barriers have on patient care can be profound, and at Texan Pharmacy, we recognize the importance of providing patients with access to care in a language that they are comfortable speaking and understanding. If you would like more information about language-accessible services or would like to make an appointment, please contact us at (512) 296-2633 or via email, info@texanrx.com. Key Takeaways Language barriers can impact patient safety and care quality. Personalized care in your native language enhances understanding. Texan Pharmacy offers language-accessible pharmacy services. Effective communication is critical in healthcare. Request language services by calling (512) 296-2633. Understanding the Importance of Language-Accessible Pharmacy Services Communication between patient and pharmacist regarding medication is crucial for both effective use of medication and the patient receiving optimal benefits from their prescription(s). Language Barriers in Healthcare and Medication Safety Language differences or other language–related barriers can contribute to medication errors. A common example is when a patient does not understand all of the information regarding their medication and this results in either receiving the wrong amount of the medication or failing to inform their doctor about medication side effects. This could happen if the doctor speaks a different language than the patient. Language Barrier Issue Potential Consequence Solution Misunderstanding medication dosage Overdose or underdose Prescription translation services Failure to report side effects Undetected adverse reactions Cross-cultural communication training for pharmacists The Role of Cross-Cultural Communication in Patient Care Cross-cultural communication is important to health care. It allows Pharmacists to understand the culture and values of their patients, so they can provide appropriate care for each patient. For example, many cultures have different beliefs about medications. Pharmacists can provide services that are appropriate for their patients based on their beliefs and preferences, such as how medication is packaged. To receive care through a pharmacist in your own language, please contact us at (512) 296-2633 or email us at info@texanrx.com. Key Components of Multilingual Pharmacy Care As the health care system continues to grow more diverse, multilingual pharmacy care plays a crucial role in ensuring that patients with limited English proficiency receive the same level of care as those who speak English. There are many essential elements associated with providing this type of care that greatly impact patient outcomes. These elements include: Prescription Translation and Interpretation Services Prescription translation is important for patient safety. Encompassing both translating written medications and providing interpretation help (in–person) between pharmacists and patients to help improve understanding of medications and how to properly take them. Translating written medications/patient information Telephonic interpretation of prescriptions Interpretation during patient counseling sessions Cultural Competency in Medication Management Cultural competence is essential to the delivery of multilingual pharmacy care because cultural competence enables pharmacists to understand and appreciate cultural differences and variations, for example, health/healthcare beliefs, and how to relate with others in communicating. The culturally different beliefs/values influence a person’s perception of their health–related behaviours Using communication methods that are adapted to the culturally diverse patient Developing patient education materials that are culturally appropriate for the patient Language Access Solutions for International Patients Language Access Solutions consist of pharmacies offering their patients access to multilingual staff, providing translation services, and using technology to assist with language issues. With these solutions, pharmacies will provide patients who are living outside the USA with the same standard of care that they provide to their patients who live in the USA. To learn more about the benefits of multilingual pharmacy services, please contact us by phone at (512)–296-2633 or by email at info@texanrx.com. How to Access Personalized Pharmacy Care in Your Language To receive multi–lingual personalized pharmacy services, you must follow these steps. Personalized care is critical to the management of medication. It is critical for patients who are not fluent in English due to the possibility of having difficulty understanding the medication instructions for their medicines. Step 1: Determine Your Preferred Language for Communication The first step you will want to take is to identify your preferred communication language. Selecting a preferred communication language allows you to understand the instructions related to your medicines correctly. Consider the language that you feel most comfortable using to discuss your health with others. Step 2: Contact the Pharmacy to Request Language Services Once you have selected a language, you need to contact the pharmacy to request assistance with their language services. You may do this in two ways: Telephonically by calling (512) 296-2633; you will speak to an individual that can assist you with your specific needs for assistance with your language needs. Electronically by sending an email to info@texanrx.com and including your contact information and your preferred language for pharmacy services. By Phone: Call (512) 296-2633 When you call the pharmacy, you will have a direct conversation with someone regarding your specific needs for assistance. You will need to provide your contact information as well as state your preferred language for pharmacy services. By Email: Send Your Request to info@texanrx.com When you send an email to the pharmacy requesting assistance, be sure to include your name, phone number, and your preferred pharmacy language. Step 3: Submit Your Prescription and Medical History Once you have contacted the pharmacy regarding the need for assistance with language services, you need to submit your prescription and your medical record to the pharmacy so your pharmacist will be able to assist you in getting the specialized care and medications you need to get better. Step 4: Receive Medication Counseling in Your Native Language Having access to bilingual pharmacy services is beneficial because it enables you to gain guidance on using medication in a language you speak fluently. Knowing (what) medications you are taking helps you to use the medication correctly and to be aware of any potential adverse effects associated with the medication. Step 5: Maintain Ongoing Communication for Medication Management