Refund Policy
Effective Date: 06-10-2025
At Texan Pharmacy, our priority is your satisfaction and safety. Due to the nature of prescription medications and healthcare products, we follow strict federal and state regulations to ensure patient safety. This Refund Policy outlines our practices for handling returns, refunds, and exchanges.
- Prescription Medications
In accordance with federal law, we cannot accept returns or offer refunds on prescription medications once they have been dispensed. This policy is in place to ensure the integrity and safety of our pharmaceutical products.
Exceptions may include:
- Dispensing errors made by Texan Pharmacy
- Medications damaged in transit (requires prompt photographic evidence)
- Duplicate charges or billing errors
In these cases, please contact us within 7 days of receiving your medication for resolution.
- Over-the-Counter (OTC) Products
Unopened, unused, and undamaged OTC items may be eligible for a refund or exchange within 14 days of purchase. The item must be returned in its original packaging with a valid receipt.
Non-returnable OTC items include:
- Opened or partially used products
- Items marked as final sale
- Personal hygiene items
- Durable Medical Equipment (DME)
Returns for DME are accepted within 14 days of delivery, provided the item is:
- In unused condition
- In original packaging
- Accompanied by proof of purchase
A restocking fee of up to 20% may apply for certain DME products unless the return is due to an error on our part.
- Refund Process
Once your return is received and inspected, we will:
- Approve or reject the return based on the condition
- Notify you via phone or email
- Process the refund to your original payment method within 5–7 business days (if approved)
Shipping costs are non-refundable unless the return is due to our error.
- How to Request a Refund or Return
To request a return or refund, please contact us first:
Texan Pharmacy Returns Department
Phone: (512) 296-2633
Email: refunds@texanrx.com
Include your name, contact details, prescription or order number, and a brief explanation of the issue.
Do not send any items without prior authorization. Unauthorized returns may not be processed.
- Special Circumstances
We understand that individual circumstances may vary. If you believe your situation warrants an exception to this policy, please reach out to our team for personalized assistance.
- Policy Updates
We may update this Refund Policy as needed. Any changes will be posted here with an updated effective date. Continued use of our services after updates constitutes your acceptance of the revised terms.
Thank you for choosing Texan Pharmacy. We are committed to providing safe, compliant, and compassionate care to every patient.